Safe and fair: New standards at SPORTEGRATION

At SPORTEGRATION, we value a community that is strengthened by mutual respect and clear expectations. With our new Code of Conduct for participants and team members, we are creating a formal foundation for the values we hold dear. We have also set up a confidential complaints system so that our community has a safe environment in which it can make its voice heard if necessary.

Our new safeguarding measures at a glance:

• Code of conduct: Our rules and values are now clearly defined to encourage participants and team members and promote positive interaction.
• Contact point for complaints: Complaints can now be submitted anonymously and confidentially by form, email or WhatsApp. The Complaint Officers - specially trained contact persons for issues such as racism and discrimination - read these and support the process.
• Confidential working group: Consisting of management, the Complaint Officer and an external person. This working group examines complaints carefully and looks for the best solutions.

It is important that our community feels safe to voice their concerns. A complaint costs nothing, does not affect participation in our programmes and, if desired, can even be submitted by a trusted person.

Why is complaint management important?

• Clear rules and expectations (in the form of a code of conduct) can empower community members to stand up for themselves when they experience inappropriate behaviour, as they provide a framework that community members can refer to in order to recognise inappropriate behaviour.
• Despite preventative efforts, a community member may experience inappropriate behaviour. In such situations, it is important that they have a safe and confidential point of contact to turn to for support.
• By putting such systems in place, we help to ensure that our community remains a safe and inclusive space for all. We take the quality of our programmes seriously and strive to maintain and improve the quality of our services with projects like these.

Although we would like to support our community members according to their needs, we are unable to process complaints relating to the following:

• Problems with their or their family's asylum application or problems with family reunification,
• Problems with the SEM,
• Problems with the state, canton or municipality,
• Problems with the federal asylum centre or other accommodation,
• Problems in connection with obtaining a driving licence, reading letters or other similar administrative matters.

You can find all the information here.

Introduced and set up by Kia Malinen: Course organisation, Event organisation & Quality assurance